Last updated: January 2026
Unstarted work
Any prepaid work that has not yet started is fully refundable within 14 days of payment. Email us and we process the refund to the original payment method within 10 business days.
Work in progress
Once delivery has begun, refunds are calculated on the portion of the agreed scope not yet performed. We provide a written breakdown of completed work, hours and deliverables before issuing any partial refund.
Monthly retainers
Retainers are billed monthly in advance and are non-refundable for the current month once delivery has commenced. You may cancel future months with 30 days' notice after the initial 90-day term.
Annual prepayments
Annual plans cancelled mid-term are refunded on a pro-rata basis for unused whole months, less the discount already applied for prepaying annually.
Non-refundable items
Third-party pass-through costs already incurred on your behalf — advertising spend, software licences, stock assets, domain and hosting fees — are not refundable.
Service quality guarantee
If a deliverable does not meet the agreed specification, tell us within 14 days of delivery. We will correct it at no additional charge. If we cannot bring it to specification, we refund the fee attributable to that deliverable.
How to request a refund
Email us with your invoice number and the reason for the request. We acknowledge within one business day, respond with a decision within five business days, and process approved refunds within 10 business days.
Disputes
If you disagree with a refund decision, you may escalate in writing to our operations director, who reviews and responds within 10 business days before any external dispute process is used.
Contact us
Questions about this policy can be sent to support@alphadigitex.com or by post to Alpha Digitex LLC, 7502 N Bedford Ave, Kansas City, MO 64151.