Frequently asked questions
Everything clients typically ask before signing. If your question is not here, email us and we will answer within one business day.
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We are a professional services firm providing business consulting, digital marketing, cloud and AI solutions, web development and ongoing operational support to companies across ten industries.
Our head office is in the United States. We serve clients across the United States and internationally through remote delivery teams.
Yes. The first 30-minute consultation carries no cost or obligation. You leave with a written summary of recommendations regardless of whether you engage us.
From founder-led startups to organizations with several hundred employees. Our engagement models scale to match your stage.
Most engagements begin within 5-10 business days of a signed proposal. Urgent projects can often start sooner.
Yes. Defined-scope projects are quoted at a fixed price. Ongoing work is delivered on monthly retainers.
Retainers run month to month after an initial 90-day commitment, which covers onboarding and setup.
Bank transfer (ACH and wire), major credit cards and corporate purchase orders for enterprise clients.
Yes, at any renewal point. Upgrades can take effect immediately with prorated billing.
Always. We execute mutual non-disclosure agreements before any commercially sensitive discussion.
Least-privilege access, encrypted storage, audited credential handling and documented retention policies on every engagement.
You do. All deliverables, code, creative and documentation transfer to your company on final payment.
Standard support runs 9:00 AM to 6:00 PM CST on business days. Professional and Enterprise plans include extended and 24/7 coverage.
Every client receives a weekly written update, a live dashboard and a monthly review call with the delivery lead.
Yes. Every engagement has a named account manager plus a delivery lead for technical questions.
Frequently. We can lead delivery, augment your team or provide strategy while your team executes.
Yes. Handover includes documentation and live training sessions so your team can operate independently.
Healthcare, retail, finance, construction, technology, education, manufacturing, hospitality and real estate.
Unstarted work is fully refundable within 14 days. Details are set out in our Refund Policy.
Book a consultation through the contact page or email support@alphadigitex.com. We respond within one business day.
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